Returns & Refunds


Returns & Refunds

If you are not 100% satisfied with your purchase, simply return it for a refund. You can return your purchase for up to 30 days from the date of purchase.

Your refund will not include shipping charges that you may incur when sending sunglasses back to us. All return shipping costs are the responsibility of the customer.

The product(s) will be inspected upon receipt. All returns must be in the condition you received and in the original box and/or packaging (including invoice) for full credit to be issued.

No credit or exchange will be issued if the product shows signs of usage.
Our guarantee does not cover accidental damage or damage caused by the customer.

Once we have received your return, we will refund to your credit card and send you an email stating that your return is completed. Credits normally take 3-5 business days to appear on your credit card statement.


Exchanges 

You can exchange your purchase for up to 30 days from the purchase date. All product exchanges should include the original invoice and be mailed to the address noted above.

Please send us an email immediately to specify the style and colour you would like to exchange your sunglasses for, so we can place the new pair on hold for you.
We will charge or refund any difference plus freight.


The product(s) will be inspected upon receipt. All exchanges must be in the condition you received and all original packaging (including the invoice) must be in place.

No exchange will be issued if the product shows signs of use. 

We are always here to help, if you have questions call us during normal business hours at 02 9669 3636 or email us to hello@locello.com.au

THANK YOU




PAY OVER 8 WEEKS AND RECEIVE YOUR ORDER NOW!

Using Afterpay you can pay for your order over 8 weeks. There's no interest or added fees. Payment will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks, and you will receive your order immediately. When using a promo code this must be applied to the order before continuing to the next step.

YOU SIMPLY NEED:

 

TO USE THIS SERVICE SIMPLY:

The funds for the first payment will need to be available on the card at the time of checkout. If you are a new Afterpay customer payment will be made at the time of purchase, with payments over the next 6 weeks. Existing Afterpay customers first payment will be made in 14 days, with payments over 8 weeks. The full payment schedule will be provided to you at time of purchase.

If you wish to return your goods you can choose to receive an exchange, or the Afterpay payment plan can be cancelled. If you fail to make a payment you will be charged a late payment fee of $10 and an incremental $7 late fee for each week the order is overdue.

There is no waiting and we’ll ship out your order immediately as normal.

For full terms and conditions please visit Afterpay.